Hangzhou Hikvision Digital Technology Co., Ltd
Last Updated: March 14, 2019
Hangzhou Hikvision Digital Technology Co., Ltd and its affiliates
(“HIKVISION”, “we”, “our”, “us”) provide following services for use in
conjunction with various HIKVISION products (“Products”): (1) HIKVISION
user website and user accounts that may be accessed at
www.hik-connect.com, and all associated sites connected with
www.hik-connect.com, excluding any third parties’ sites (the “Website”);
(2) online services accessible through the Website (“Web Apps”); (3)
software applications that can be downloaded to a mobile device (“Mobile
Apps”) including not limited to Hik-Connect and HiLookVision; and (4) any
services available on the Website, Web Apps and Mobile Apps (“Available
Services”). The term “HIKVISION Services” means the Website, Web Apps,
Mobile Apps, and Available Services.
storage, and disclosure of information, including personal information,
regarding HIKVISION Services. It also applies to any information we
collect from the operation and use of Products we sell while connected to
HIKVISION Services and any other HIKVISION services that link to this
You will need to register an account via Website or Mobile Apps to access
HIKVISION Services. For the purposes of seeking to provide you with a
better experience, to improve HIKVISION Services or otherwise where you
have consented, with such account without new registration, you may access
to other services provided by HIKVISION over Internet and/or mobile
applications. You may also from time to time ask us to migrate or export
your personal information contained in one service to another services,
may apply to specific services provided by HIKVISION, you are advised to
using the services.
provided that these changes are reasonable for you, taking into account
will notify you by the email address specified in your account or by means
of notice on the Website or apps of any such changes.
By using HIKVISION Services and Products or other acting permitted by the
applicable laws, you are deemed to have read, acknowledged and accepted
changes we may make from time to time. In order to comply with applicable
laws, including local data protection legislation (e. g. General Data
Protection Regulation in Europe Union), we will specifically seek prior
express consent to the particular processing (e. g. providing marketing
materials to you) of personal information. Furthermore, we are committed
to protecting the privacy, confidentiality and security of your personal
information by complying with applicable laws, and we are equally
committed to ensuring that all our employees and agents uphold these
to the date it was “Last Updated” above.
1. What Information We Collect
In order to provide HIKVISION Services to you, we will ask you to provide
personal information that is necessary to provide those services to you.
If you do not provide your personal information, we may not be able to
provide you with our products or services.
“Personal information” shall have the same meaning as “personal data” and
shall include any information relating to an identified or identifiable
natural person (“data subject”); an identifiable person is one who can be
identified, directly or indirectly, in particular by reference to an
identification number or to one or more factors specific to his physical,
physiological, mental, economic, cultural or social identity. Examples of
personal information include your name, telephone number, email address,
physical address, and payment information.
Personal information also includes information that alone cannot directly
identify you, but with other information we have access to can identify
you, such as product serial numbers, log data that automatically records
information about your visit, such as your browser type, domains, page
views, the URL of the page that referred you, the URL of the page you next
visit, your IP address, and page navigation, unique device ID collected
from Products and your mobile devices, data from cookies, pixel tags, and
web beacons, the country and time zone of the connected Product,
geo-location, mobile phone carrier identification, and device software
platform and firmware information.
2. How We Collect and Use Your Information
Personal information is collected for providing HIKVISION Services to you
and legal compliance on our part under applicable laws.
You hereby consent that we may process and disclose your personal
information to third parties for the purposes stated in this Privacy
We may use your personal information for the following purposes:
Providing, processing, maintaining, improving and developing HIKVISION
Services and Products;
Communicating with you about HIKVISION Services, your Products, or
addressing any general queries, such as updates, customer support.
Analyzing and developing statistical information about the use of
HIKVISION Services to better improve HIKVISION Services.
Sending you reminders, technical notices, updates, alerts, support and
administrative messages, service bulletins, and requested information;
Personalizing your experience with HIKVISION Services and Products;
Increasing the safety of HIKVISION Services and Products – for
example, for user authentication, security protection, fraud
detection, filing, and backups;
Managing our everyday business needs, such as auditing, administration
of HIKVISION Services, forum management, fulfillment, analytics, fraud
prevention, and enforcement of our corporate reporting obligations and
Terms of Service;
Enhancing other information we have about you to help us better
understand you and determine your interests;
In the context of a corporate transaction (e.g., corporate
restructuring, sale or assignment of assets, merger) and to protect
our rights or property, to enforce our Terms of Service and legal
notices and for the establishment, exercise and defense of legal
Providing marketing materials relating to products and services of
HIKVISION to you, only after we obtain your prior express consent and
a clear affirmative action or indication of no objection in accordance
with local data protection laws. You have the right to opt out of our
proposed use of your personal information for this marketing purpose.
Meeting a legal obligation, a court order or other binding
Accomplishing a purpose unrelated to those described in this Privacy
Policy by first notifying you and, where required, offering you a
choice as to whether or not we may use your Personal information in
Here are more details on how we use your information (which may include
When you create your account to use HIKVISION Services (“Account”), we
will collect information including your name, phone number and email
address. In addition, when you install and activate Products, we will
collect certain basic information via HIKVISION Services, such as your
product name, the product’s verification code, and serial number,
which are unique to the Product connected to HIKVISION Services and
associated with your Account.
When you subscribe Available Services, we will collect your payment
information, such as a credit card number, account security code, and
any other information necessary to complete the transaction and
further facilitate and fulfill your subscription of storage services.
Your personal information will be saved as your user profile in your
Account, including payment information for recurring charges.
When you save and share content through HIKVISION Services, like video
clips, live video streams, images, captions, and comments (“Your
Content”), for other individuals to access, we will collect
information to allow you to save and share Your Content, such as your
email address and email address of the person you elect to share your
Through HIKVISION Services, you may be able to invite other people
such as friends or family to use HIKVISION Services and download our
mobile app. We collect that person's email address to automatically
send an email invitation on your behalf. We collect this information
to send this email, to register your friend or family member if your
invitation is accepted, and to track the success of our invitation
services. In order to refer a friend, you must first obtain the
consent from the person being referred to provide information on their
behalf and inform them that they will be receiving a communication
When you connect or link to HIKVISION Services via social networking
sites, including by sharing Your Content with friends via your social
networking account, such as Facebook, we collect your profile
information from your social networking account. For information on
what information is shared with us, please review the privacy settings
in your social media account or the permission screen presented at the
time of connection.
When you respond to our e-mails, contact our customer service, or use
other customer support tools, we collect your information to provide
you with support, verify your identity with your Account profile
information, and confirm your Product.
When you access HIKVISION Services, we will collect information to
provide you with a more relevant experience, to prevent misuse, and to
ensure that HIKVISION Services are working properly. We may also
record adjustments you make to our Products through HIKVISION
Services. We store this information along with data collected directly
by your Product. If you have questions about the security and privacy
settings of your mobile device, please refer to instructions from your
mobile service provider or the manufacturer of your device to learn
how to adjust your settings.
When you save and share Your Content through HIKVISION Services for
other individuals to access, we will collect information to allow you
to save and share Your Content.
HIKVISION Services may also contain links to other websites operated
by third parties and may include social media features such as
Facebook and Twitter buttons (such as “Like,” “Tweet” or “Pin”). We
record your interaction with these links.
When you use the Product’s recording or streaming features, we may
record and process video and/or audio content from the Product. This
may include capturing and emailing to you portions of this data as
part of a notification or analyzing the data to identify motion or
other events. We may process information from your Product so that we
can send you alerts when something happens. In addition, if you have
the recording features enabled, we will capture, process and retain
video and audio data recordings from your device for the duration of
your recording subscription period.
3. Cookies and Other Technologies
keep records, store your preferences, improve our advertising, and collect
information such as log data and device data. This allows us to better
understand how you use HIKVISION Services and Products, diagnose and
troubleshoot any problems you’re having, and otherwise administer and
improve HIKVISION Services and Products. For more information about
cookies, please refer to our
We may also engage one or more third party service providers to serve
online advertisements on our behalf via HIKVISION Services. They may use a
pixel tag or other similar technology to collect information about your
visits to sites, and they may use that information to target
advertisements for our Products and HIKVISION Services. For more
information regarding this practice and to opt-out of such collection and
use of this information by our third party service providers, please see
4. How We Share Your Information
We do not sell any Personal information to third parties. HIKVISION may disclose personal information to third parties on the basis
of non-disclosure agreements. You hereby consent that we may disclose
personal information to these third parties:
We share your personal information with HIKVISION affiliates, who are
required to use that information in accordance with the purposes
We use service providers, vendors, technicians and other third-parties
to help us process, store, and protect some of your data and otherwise
help us administer our Products and HIKVISION Services effectively,
provide a better user experience, process your purchases, and increase
the quality of our Products and HIKVISION Services. These
third-parties are forbidden from using your personal information for
non-HIKVISION purposes and are required to protect your information in
We may provide information to third-parties if we believe in good faith
that we are required by mandatory law to do so. For example, to comply
with legal orders and government requests; response to a subpoena, or
similar legal process, including to law enforcement agencies, regulators,
and courts; to protect the interests of our customers and users of
HIKVISION Service; to respond to claims that any content posted or
displayed using HIKVISION Service violates the rights of third parties; in
an emergency protect the health and safety of users of HIKVISION Service
or the general public; or to enforce compliance with our Terms of Service.
If HIKVISION and/or all or part of our assets are ever sold or
transferred, your personal information may be among the items sold or
transferred. Under such circumstance, we will notify you by the email
address specified in your account or by means of notice on website of (i)
the identity and contact information of the purchaser or transferee, (ii)
your right to revoke your consent to the provision of personal
information, and (iii) the means by which you may revoke such consent.
We share information to protect our own legitimate business interests when
we believe in good faith that we are required or permitted by law to do
so. For example, we may share your personal information as needed to
support auditing, compliance, and corporate governance functions; to
combat fraud or criminal activity; to protect our rights or those of our
affiliates and users; or as part of legal proceedings affecting HIKVISION.
We may also disclose non-personal information (for example, aggregated or
anonymized data) publicly or with third-parties, provided those data have
been rendered anonymous in such a way that the data subject is no longer
identifiable. For example, we may share non-personal information:
- for the same reasons we might share Personal information;
to better understand how our customers interact with HIKVISION
Services and Products, in order to optimize your experience, improve
our products, or provide better services;
- for our own research and data analytics; or
- to our vendors for their own analysis and research.
5. Securing Your Personal Information
HIKVISION has implemented commercially reasonable administrative,
technical, and physical security controls that are designed to safeguard
personal information. We also conduct periodic reviews and assessments of
the effectiveness of our security controls.
Notwithstanding the above, no method of transmission over the Internet, or
method of electronic storage, is 100% secure. Therefore, HIKVISION cannot
guarantee that your personal information is under absolute security with
the existing security technology. If you have any questions about the
security of HIKVISION Services, you can contact us by phone at
+86-571-8807-5998 or email at email@example.com.
6. Accessing, Correcting and Retention Your Personal Information
HIKVISION generally stores your personal information on HIKVISION’s
servers which is established upon third-party servers, including Amazon
Server, until you delete or edit it, or for as long as you remain a
HIKVISION user in order to provide you with the most relevant offers.
Keeping your personal information current helps ensure that we provide you
with the most relevant offers. You can access, update or delete your
personal information via your Account profile. We are ready to assist you
in managing your subscriptions, deactivating your account, and removing
your active profile and data. Your personal information might not be
immediately deleted, as we are required to retain records relating to
previous purchases through HIKVISION Services for financial reporting and
compliance reasons pursuant to applicable laws. In addition, because of
the way we maintain certain services, after you delete certain
information, we may temporarily retain backup copies of such information
before it is permanently deleted.
We will retain your personal information for the period necessary to
retention period is required or permitted by applicable law.
If you are located in the European Union, subject to limitations in
applicable law, you have certain rights in respect to your personal
information, such as a right of access, rectification, restriction,
opposition, and portability. In order to exercise your rights please
contact us at the contact information below. You also have the right to
withdraw your consent at all times, free of charge. You can do this by
through your browser settings. If you have concerns about how we handle
your personal information, you have the right to lodge a complaint with
the data protection authority in your country of residence.
7. Social Community Features and Social Networks
Social Community Features
HIKVISION Services may allow you to publicly post or share information,
communicate with others, or otherwise make information accessible to
others. Prior to doing so, please read our Terms of Service carefully. All
the information you post, share, or communicate may be accessible to
anyone with Internet access, and any personal information you include may
be read, collected, and used by others.
You have the option to link social networks, such as Facebook, to your
Account. You will be able to post HIKVISION activity to your social
network. By proceeding through any of the above steps, you grant HIKVISION
permission to access elements of your social network profile information
that you have made available to be shared and to use it in accordance with
Links to other websites
We may permit others to link to HIKVISION Services or to post a link to
their website. We do not endorse these websites and are not responsible
for other websites or their privacy practices. Please read their privacy
policies before submitting information.
8. Your Choices
We think that you benefit from a more personalized experience when we know
more about you and your preferences. However, you can limit the
information you provide to HIKVISION as well as the communications you
receive from HIKVISION through your Account preferences.
You will only receive commercial e-mails from us if you have granted prior
express consent or if sending those e-mails is otherwise permitted, in
accordance with applicable laws.
You may choose not to receive commercial e-mails from us by following the
instructions contained in any of the commercial e-mails we send or by
logging into your Account and adjusting your e-mail preferences. Please
note that even if you unsubscribe from commercial email messages, we may
still e-mail you non-commercial e-mails related to your Account and your
transactions on HIKVISION Services.
You may manage how your mobile device and mobile browser share certain
device data with HIKVISION by adjusting the privacy and security settings
on your mobile device. Please refer to instructions provided by your
mobile service provider or the manufacturer of your device to learn how to
adjust your settings.
9. Children’s Privacy
HIKVISION does not intend that any portion of its HIKVISION Services will
be accessed or used by children under the age of 18, or equivalent minimum
age in the relevant jurisdiction and such use is prohibited. HIKVISION
Services are designed and intended for adults. By using HIKVISION
Services, you represent that you are at least 18 years old, or above the
equivalent minimum age in the relevant jurisdiction and understand that
you must be at least 18 years old, or above the equivalent minimum age in
the relevant jurisdiction in order to create an account and purchase the
goods or services advertised through HIKVISION Services. If we obtain
actual knowledge that an account is associated with a registered user who
is under the age of 18 years old, or equivalent minimum age in the
relevant jurisdiction, we will promptly delete information associated with
that account. If you are a parent or guardian of a child under the age of
18, or equivalent minimum age in the relevant jurisdiction and believe he
or she has disclosed personal information to us please contact us by phone
at +86-571-8807-5998 or email at firstname.lastname@example.org. A parent or
guardian of a child under the age of 18, or equivalent minimum age in the
relevant jurisdiction may review and request deletion of such child’s
personal information as well as prohibit the use thereof.
10. Global Operations
We transfer and process your information globally both in our own
facilities and with service providers, or partners, regardless of where
you use our services. As HIKVISION operates globally, we may transfer your
personal information to our affiliates worldwide, when processing that
request for customer services from HIKVISION, our colleagues in China may
access certain of your information (wherever you are located) in order to
provide the requested services to you. We shall do so in accordance with
the applicable laws. In particular, we will ensure that all transfers will
be in accordance with requirements under your applicable local data
protection laws by putting in place appropriate safeguards. You hereby
agree to transfer the data and you have the right to be informed of the
appropriate safeguards taken by HIKVISION for this transfer of your
Currently we have data centers in the U.S., Singapore, Brazil and Ireland.
The laws, regulations, and standards of the country in which your
information is stored or processed may be different from those of your own
country. You have understood that the risks under applicable data
protection laws are different and we may transfer to and store your
personal information at our overseas facilities. However, this does not
change any of our commitments to safeguard your personal information in
If you are located in the EEA, then whenever HIKVISION shares your
personal information with a third party outside the EEA, or transfer such
information to a third party outside the EEA, HIKVISION will put in place
contractual protections, approved by the European Commission, to secure
your information. A copy of those contracts can be obtained by contacting
us at the address below.
We have deployed local servers in Russia. If you are located in Russia,
your personal information will be stored in the local servers instead of
other overseas data centers.
11. Contact Us
Please contact us if you have any questions or comments about our privacy
+86-571-8807-5998 or email at email@example.com. Please provide: (i)
your name (or nickname) and preferred method of contact; and (ii) the
details of your request or comment along with any corresponding website
Copyright@2019Hangzhou Hikvision Digital Technology Co., Ltd.
ALL RIGHTS RESERVED.