Hangzhou
Hikvision Digital Technology Co., Ltd
PRIVACY
POLICY
Last
Updated: July 1, 2021
Hangzhou Hikvision
Digital Technology Co., Ltd and its affiliates (“HIKVISION”, “we”, “our”, “us”)
provide following services for use in conjunction with various HIKVISION products
(“Products”): (1) HIKVISION user website and user accounts that may be accessed
at www.hik-connect.com, and all associated sites connected with
www.hik-connect.com, excluding any third parties’ sites (the “Website”); (2)
online services accessible through the Website (“Web Apps”); (3) software
applications that can be downloaded to a mobile device (“Mobile Apps”)
including not
limited to Hik-Connect; and (4) any services available on the Website, Web Apps
and Mobile Apps (“Available Services”). The term “HIKVISION Services” means the
Website, Web Apps, Mobile Apps, and Available Services.
This Privacy Policy explains
how HIKVISION handles the collection, storage, and disclosure of information,
including personal information, regarding HIKVISION Services. It also applies
to any information we collect from the operation and use of Products we sell
while connected to HIKVISION Services and any other HIKVISION services that
link to this Privacy Policy.
You will need to register
an account via Website or Mobile Apps to access HIKVISION Services.
For the
purposes of seeking to provide you with a better experience, to improve HIKVISION
Services or otherwise where you have consented, with such account without new
registration, you may access to other services provided by HIKVISION over
Internet and/or mobile applications. You may also from time to time ask us to
migrate or export your personal information contained in one service to another
services, where such migration option is available. Any applicable privacy
policy may apply to specific services provided by HIKVISION, you are advised to
read this Privacy Policy and any specific policy for your interest before using
the services. We are committed to protecting the privacy, confidentiality and
security of your personal information by complying with applicable laws, and we
are equally committed to ensuring that all our employees and agents uphold
these obligations.
We may modify this
Privacy Policy at any time, provided certain provisions of this Privacy Policy prove
to be incomplete or outdated and further provided that these changes are
reasonable for you, taking into account your interests. If we make material
changes to this Privacy Policy, we will notify you by the email address specified
in your account or by means of notice on the Website or apps of
any such changes.
By using HIKVISION
Services and Products or other acting permitted by the applicable laws, you are
deemed to have read, acknowledged and accepted all the provisions stated herein
this Privacy Policy, including any changes we may make from time to time. In
order to comply with applicable laws, including local data protection
legislation (e. g. General Data Protection Regulation in Europe Union), we will
specifically seek prior express consent to the particular processing (e. g.
providing marketing materials to you) of personal information. Furthermore, we
are committed to protecting the privacy, confidentiality and security of your
personal information by complying with applicable laws, and we are equally
committed to ensuring that all our employees and agents uphold these
obligations.
You can determine when this Privacy Policy was last revised by
referring to the date it was “Last Updated” above.
1. Definitions
2. The Type of
Personal Information We Process and Why We Collect it
3. How We Use
Your Personal Information
4. Cookies and
Other Technologies
5. Personal
Information Processed on Your Behalf as a Processor
6. How We
Share Your Personal Information
7. Securing
Your Personal Information
8. Your Rights
and Retention of Your Personal Information
9. Social
Community Features and Social Networks
10. Your
Choices
11. Children’s
Privacy
12. Global
Operations and Data Transfers
13. Contact Us
14. Additional
Terms
1.
Definitions
Personal
information
shall
have the same meaning as “personal data” and shall include any information
relating to an identified or identifiable natural person (“data subject”); an
identifiable person is one who can be identified, directly or indirectly, in
particular by reference to an identification number or to one or more factors
specific to his physical, physiological, mental, economic, cultural or social
identity. Examples of personal information include your name, telephone number,
email address, physical address, and payment information.
Personal
information also includes information that alone cannot directly identify you,
but with other information we have access to can identify you, such as product
serial numbers, log data that automatically records information about your
visit, such as your browser type, domains, page views, the URL of the page that
referred you, the URL of the page you next visit, your IP address, and page
navigation, unique device ID collected from Products and your mobile devices,
data from cookies, pixel tags, and web beacons, the country and time zone of
the connected Product, geo-location, mobile phone carrier identification, and
device software platform and firmware information.
Administrator means anyone who
creates and establishes organizational structure for your
Enterprise/Organization/Team and manage the use of Solution with administrative
privileges on behalf of the Enterprise/Organization/Team.
Individual
User means any data subject, who is the user
of HIKVISION Services, including but not limited to employee of your
Organization/Enterprise/Team.
Alarm
Services means services provided by Alarm Receiving
Center to Individual Users, of which, you can, with the permission of Individual
Users, provide remote monitoring services by Alarm Monitoring Software,
including i) alarming abnormal events of the receiving equipment; ii) obtaining
device parameter information and arming and disarming the device; iii) video
preview, video playback, picture capture, PTZ operation, video download within
specific timing, etc.
Alarm
Receiving Center means the operation center to provide Alarm
Services.
2.
The
Types of Personal Information We Process and Why We Collect It
In order to
provide HIKVISION Services to you, as a controller, we collect and process your
Personal Information. We will ask you to provide Personal Information that is
necessary to provide those services to you, and we process the Personal
Information which you voluntarily provide to us. If you do not provide your
Personal Information, we may not be able to provide you with our Products or
HIKVISION Services. We may also collect Personal Information from publicly or
non-publicly accessible sources, for example, Google, where you use your Google
Account to register a Hik-Connect account.
Here are more details on the types of Personal
Information we collect when you use HIKVISION Services and Products:
§ When
you create your account to use HIKVISION Services (“Account”), we will collect
information including your name, phone number and email address. In addition,
when you install and activate Products, we will collect certain basic
information via HIKVISION Services, such as your product name, the product’s verification
code, and serial number, which are unique to the Product connected to HIKVISION
Services and associated with your Account.
§ When
you save and share content through HIKVISION Services, like video clips, live
video streams, images, captions, and comments (“Your Content”), for other
individuals to access, we will collect information to allow you to save and
share Your Content, such as your email address and email address of the person
you elect to share your content with.
§ Through
HIKVISION Services, you may be able to invite other people such as friends or
family to use HIKVISION Services and download our mobile app. We collect that
person's email address to automatically send an email invitation on your
behalf. We collect this information to send this email, to register your friend
or family member if your invitation is accepted, and to track the success of
our invitation services. In order to refer a friend, you must first
obtain the consent from the person being referred to provide information on
their behalf and inform them that they will be receiving a communication from HIKVISION.
§ When
you respond to our e-mails, contact our customer service, or use other customer
support tools, we collect your information to provide you with support, verify your
identity with your Account profile information, and confirm your Product.
§ When you access HIKVISION Services,
we will collect information to provide you with a more relevant experience, to
prevent misuse, and to ensure that HIKVISION Services are working properly. We may also record adjustments you make to
our Products through HIKVISION Services. We store this information along with
data collected directly by your Product. If you have questions about the
security and privacy settings of your mobile device, please refer to
instructions from your mobile service provider or the manufacturer of your
device to learn how to adjust your settings.
§
When you save
and share Your Content through HIKVISION Services for other individuals to
access, we will collect information to allow you to save and share Your
Content.
§ When you use Hikvision Service to preview the video, we will
only transmit it, rather than store it. When you use Hikvision Service to receive
pictures or videos as alerts information, we will process information from your
Products so that we can send you alerts when something happens. However, we
will only store this information for seven days to enable this function. When
you store video clips in your own SD card, hard disks, etc. of your own
devices, you may use our playback function to view the video, in which case we
only transmit your information, rather than store it.
§
Hikvision may
collect and process Personal Information as processor rather than controller
when you use Hik-Connect Cloud Access & Attendance Solution, Alarm Services.
For detailed information about privacy policy of Hik-Connect Cloud Access &
Attendance Solution, please refer to Privacy Notice at:
https://www.hik-connect.com/views/terms/attendancePrivacyPolicy.html.
§
When you use Alarm
Services, Alarm Receiving Center may collect and process your Personal
Information for providing services only after your permission, you, as the data
subject, shall agree with Alarm Receiving Center separately about related data
protection obligation.
§
When you use Hik-Connect
Cloud Storage Service, please refer to the link at:https://www.hik-connect.com/views/terms/termsOfHik-ConnectCloudStorageService.html.
§
Other Personal
Information you provide us with.
3.
How
We Use Your Personal Information
We process your Personal Information as a controller:
(1) to provide Hikvision Services described in Terms of Services; (2) in
furtherance of our legitimate interests in operating Hikvision Services and
business; and (3) with your consent. In some cases, we may process your
information to comply with applicable law, legal process, or regulation, e.g.
meeting a legal obligation, a court order, official request or other binding
decision(s), such as sharing data with law enforcement or tax authorities.;
protect any person from death or serious bodily injury; or to carry out a task
in the public interest.
(1) Examples of HIKVISION processing your
personal information to provide you Hikvision Services include:
a. Providing,
processing, maintaining, improving and developing the HIKVISION Services and
Products.
b.
Personalizing your experience with HIKVISION Services and Products.
c. Providing
support and responding to your requests and enquiries.
d.
Communicating with you about HIKVISION Services, your Products, or addressing
any general queries, such as updates, customer support.
f. Sending you
reminders, technical notices, updates, alerts, support and administrative
messages, service bulletins, and requested information.
(2) Examples
of Hikvision processing your information in furtherance of our legitimate
interests in operating Hikvision Services and business include:
a. For fraud
prevention and detection.
b. Increasing
the safety of HIKVISION Services and Products ?C for example, for user
authentication, security protection, fraud detection, filing, and backups.
c. Analyzing
and developing statistical information about the use of HIKVISION Services to
better improve HIKVISION Services.
d. Enhancing
other information we have about you to help us better understand you and
determine your interests.
e. Protecting
our rights or property, enforcing our Terms of Service and legal notices and
for the establishment, exercise and defense of legal claims.
f. Managing
our everyday business needs, such as auditing, administration of HIKVISION
Services, forum management, fulfilment, analytics, fraud prevention, and
enforcement of our corporate reporting obligations and Terms of Service.
(3) Examples of Hikvision processing your
Personal Information with your consent, include:
a. Contacting
to tell you about our Available Services and Products as well as other promotions,
which we believe may interest you unless you advise us that you do not wish to
receive marketing or market research communications from us or unless you have
not given us your consent in line with Applicable Data Protection laws.
b. Collecting
feedback or answers to our questionnaires from you to improve our Services and
Products, and develop new features.
4.
Cookies
and Other Technologies
We also use cookies, web beacons, and
other technologies to keep records,
store your preferences, improve our advertising, and collect information such
as log data and device data. This allows us to better understand how you
use HIKVISION Services and Products, diagnose and troubleshoot any problems you’re
having, and otherwise administer and improve HIKVISION Services and Products. For
more information about cookies, please refer to our Use of Cookies[https://www.hik-connect.com/views/terms/useofcookies.html].
We may also engage one or more third party
service providers to serve online advertisements on our behalf via HIKVISION
Services. They may use a pixel tag or other similar technology to collect
information about your visits to sites, and they may use that information to
target advertisements for our Products and HIKVISION Services.
5.
Personal Information Processed on Your Behalf as a Processor
Where Personal
Information of third party individuals (“Third Party Data”) are collected and
processed via the Products purchased by you, HIKVISION will process such
Third-Party Data, as a processor, on your behalf.
In particular,
when you use the Product’s recording or streaming features, we record and
process video and/or audio content from the Product which will include Third
Party Data. This includes capturing and emailing to you portions of the Third
Party Data as part of a notification or analyzing the Third Party Data to
identify motion or other events. We process Third Party Data from your Product
so that we can send you alerts when something happens. In addition, if you have
the recording features enabled, we will capture, process and retain video and
audio recordings from your Product for the duration of your recording
subscription period.
6.
How We Share Your Information
We
do not sell any Personal information to third parties.
HIKVISION may share personal information with third parties on the basis of
non-disclosure agreements. You hereby consent that we may disclose personal
information to these third parties:
§ We share your personal information with HIKVISION
affiliates, who are required to use that information in accordance with the
purposes described in this Privacy Policy.
§ We use service providers, vendors, technicians and
other third-parties to help us process, store, and protect some of your data
and otherwise help us administer our Products and HIKVISION Services
effectively, provide a better user experience, process your purchases, and
increase the quality of our Products and HIKVISION Services. These
third-parties are forbidden from using your personal information for non-HIKVISION
purposes and are required to protect your information in accordance with this
Privacy Policy and applicable laws.
We may provide
information to third-parties if we believe in good faith that we are required
by mandatory law to do so. For example, to comply with legal orders and
government requests; response to a subpoena, or similar legal process,
including to law enforcement agencies, regulators, and courts; to protect the
interests of our customers and users of HIKVISION Service; to respond to claims
that any content posted or displayed using HIKVISION Service violates the
rights of third parties; in an emergency protect the health and safety of users
of HIKVISION Service or the general public; or to enforce compliance with our
Terms of Service.
If HIKVISION
and/or all or part of our assets are ever sold or transferred, your personal
information may be among the items sold or transferred. Under such
circumstance, we will notify you by the email address specified in your account
or by means of notice on website of (i) the identity and contact information of
the purchaser or transferee, (ii) your right to revoke your consent to the
provision of personal information, and (iii) the means by which you may revoke
such consent.
We share
information to protect our own legitimate business interests when we believe in
good faith that we are required or permitted by law to do so. For example, we
may share your personal information as needed to support auditing, compliance,
and corporate governance functions; to combat fraud or criminal activity; to
protect our rights or those of our affiliates and users; or as part of legal
proceedings affecting HIKVISION.
We may
also disclose non-personal information (for example, aggregated or anonymized
data) publicly or with third-parties, provided those data have been rendered
anonymous in such a way that the data subject is no longer identifiable. For example, we may share non-personal information:
·
for the same reasons we might share
Personal information;
·
to better understand how our customers
interact with HIKVISION Services and Products, in order to optimize your
experience, improve our products, or provide better services;
·
for our own research and data analytics;
or
·
to our vendors for their own analysis and
research.
7.
Securing Your Personal Information
HIKVISION
has implemented commercially reasonable administrative, technical, and physical
security controls that are designed to safeguard personal information. We also
conduct periodic reviews and assessments of the effectiveness of our security
controls.
Notwithstanding
the above, no method of transmission over the Internet, or method of electronic
storage, is 100% secure. Therefore, HIKVISION cannot guarantee that your
personal information is under absolute security with the existing security
technology. However, we will handle personal data breaches as required by
applicable data protection law which includes, where required, notifying the
breach to the relevant data protection supervisory authority and data subjects.
If you
have any questions about the security of HIKVISION Services, you can contact us
by phone at +86-571-8807-5998 or email at support@hikvision.com.
8.
Your Rights and Retention of Your Personal Information
HIKVISION
generally stores your personal information on HIKVISION’s servers which is
established upon third-party servers, including Amazon Server, until you delete
or edit it, or for as long as you remain a HIKVISION user in order to provide
you with the most relevant offers. Please contact us using the contact details
below if you would like more information about our retention policies.
Keeping
your personal information current helps ensure that we provide you with the
most relevant offers. You can access, update or delete your personal
information via your Account profile by selecting “Person” button. We are ready
to assist you in managing your subscriptions, deactivating your account, and
removing your active profile and data. Your personal information might not be
immediately deleted, as we are required to retain records relating to previous
purchases through HIKVISION Services for financial reporting and compliance
reasons pursuant to applicable laws. In addition, because of the way we
maintain certain services, after you delete certain information, we may
temporarily retain backup copies of such information before it is permanently
deleted.
We
will retain your personal information for the period necessary to fulfill the
purpose outlined in this Privacy Policy unless a longer retention period is
required or permitted by applicable law.
9.
Social Community Features and Social Networks
Social Community Features
HIKVISION Services may allow you to publicly post or
share information, communicate with others, or otherwise make information
accessible to others. Prior to doing so, please read our Terms of Service
carefully. All the information you post, share, or communicate may be
accessible to anyone with Internet access, and any personal information you
include may be read, collected, and used by others.
Links to other websites
We may permit others to link to HIKVISION Services
or to post a link to their website. We do not endorse these websites and are
not responsible for other websites or their privacy
practices. Please read their privacy policies before submitting
information.
10.
Your Choices
We think that you benefit from a more
personalized experience when we know more about you and your preferences.
However, you can limit the information you provide to HIKVISION as well as the
communications you receive from HIKVISION through your Account preferences.
Commercial E-mails
You will only receive commercial e-mails
from us if you have granted prior express consent or if sending those e-mails
is otherwise permitted, in accordance with applicable laws.
You may choose not to receive commercial
e-mails from us by following the instructions contained in any of the
commercial e-mails we send or by logging into your Account and adjusting your
e-mail preferences. Please note that even if you unsubscribe from commercial
email messages, we may still e-mail you non-commercial e-mails related to your
Account and your transactions on HIKVISION Services.
Device Data
You may manage how your mobile device and
mobile browser share certain device data with HIKVISION by adjusting the
privacy and security settings on your mobile device. Please refer to
instructions provided by your mobile service provider or the manufacturer of
your device to learn how to adjust your settings.
11.
Children’s Privacy
HIKVISION does not intend that any portion of its HIKVISION
Services will be accessed or used by children under the age of 18, or
equivalent minimum age in the relevant jurisdiction and such use is
prohibited. HIKVISION Services are designed and intended for adults. By using HIKVISION
Services, you represent that you are at least 18 years old, or above the equivalent
minimum age in the relevant jurisdiction and understand that you must be at
least 18 years old, or above the equivalent minimum age in the relevant
jurisdiction in order to create an account and purchase the goods or services
advertised through HIKVISION Services. If we obtain actual knowledge that an
account is associated with a registered user who is under the age of 18 years
old, or equivalent minimum age in the relevant jurisdiction, we will promptly
delete information associated with that account. If you are a parent or guardian of a
child under the age of 18, or equivalent minimum age in the relevant
jurisdiction and believe he or she has disclosed personal information to us
please contact us by phone at +86-571-8807-5998 or email at support@hikvision.com. A parent or guardian of a child under the age of 18,
or equivalent minimum age in the relevant jurisdiction may review and request
deletion of such child’s personal information as well as prohibit the use
thereof.
12. Global
Operations and Data Transfers
We transfer and
process your information globally both in our own facilities and with service
providers, or partners, regardless of where you use our services. As HIKVISION
operates globally, we may transfer your personal information to our affiliates
worldwide, when processing that information for the purposes described in this
Privacy Policy, e.g. if you request for customer services from HIKVISION, our
colleagues in China may access certain of your information (wherever you are
located) in order to provide the requested services to you. We shall do so in
accordance with the applicable laws. In particular, we will ensure that all
transfers will be in accordance with requirements under your applicable local
data protection laws by putting in place appropriate safeguards. You hereby
agree to transfer the data and you have the right to be informed of the
appropriate safeguards taken by HIKVISION for this transfer of your Personal
information.
Currently we
have data centers in the U.S., Singapore, Brazil and Ireland. The laws,
regulations, and standards of the country in which your information is stored
or processed may be different from those of your own country. You have
understood that the risks under applicable data protection laws are different
and we may transfer to and store your personal information at our overseas
facilities. However, this does not change any of our commitments to safeguard
your personal information in accordance with this Privacy Policy.
13. Contact Us
Please contact us if you have any questions or
comments about our privacy practices or this Privacy Policy. You can always
reach us by phone at +86-571-8807-5998 or email at support@hikvision.com.
Please provide: (i) your name (or account user name) and preferred method of
contact; and (ii) the details of your request or comment along with any
corresponding website links.
14. Additional Terms
EU/UK addendum
If
you are located in the the European Economic Area (“EEA”) and the UK, Please
note,
i) For purposes of EU data protection legislation, Hangzhou Hikvision Digital Technology Co., Ltd., located at No. 555 Qianmo Road, Binjiang District, Hangzhou 310052, China is the data controller responsible for the personal information processing covered by this Privacy Policy, except as set out below. Hikvision Europe B.V., located at Dirk Storklaan 3, 2132 PX Hoofddorp, Netherlands (“HIKVISION Europe”) acts as EU representative for personal information processing activities covered in this Privacy Policy. You may contact the EU representative using the details in Contact Us.
ii)
You have a right to
object to the processing of your Personal Information where the processing is
carried out for our legitimate interests. Subject to limitations in applicable data
protection laws, you have certain rights in respect to your Personal
Information, such as a right of access, rectification, erasure, restriction,
objection, portability and the
right not to be subject to decisions based solely on automated processing, including
profiling. In order to exercise your rights, please contact us. You also have
the right to withdraw your consent at all times, free of charge. The withdrawal
of your consent shall not affect the lawfulness of processing based on consent
before its withdrawal. However, your withdrawal may affect your continued use
of Hikvision Services. If you have concerns about how we handle your Personal
Information, you have the right to lodge a complaint with a data protection
authority.
iii)
Whenever Hikvision shares your Personal Information with a third party outside
the EEA/UK, or transfers such Personal Information to a third party outside the
EEA/UK, Hikvision will put in place contractual protections, approved by the
European Commission, to secure your Personal Information.
US addendum
California
Consumer Privacy Act Notice
California
residents have additional privacy rights under the California Consumer Privacy
Act, which are described in the California Consumer Privacy Act Notice:
https://us.hikvision.com/en/support-resources/privacy-policy/california-consumer-privacy-act-notice
Russia addendum
We have deployed local servers in Russia.
If you are located in Russia, your Personal Information will be stored in the
local servers instead of other overseas data centers.
India addendum
We have deployed local servers in India. If
you select located country as “India” during registration account, your Personal
information
will be stored in the local servers instead of overseas data centers.